Renee Kristina Wells

Review of Oakville Honda

TRASH SERVICE. Google says that people typically s...

TRASH SERVICE. Google says that people typically spend 15 min to an hour here? That must be nice...

I bought a used Honda Civic here and the car is great. The salesperson Alex, was helpful and kind. I brought my car home only to discover that the Bluetooth in the vehicle did not work. As it was advertised online that it had this feature, I contacted Alex and he assured me that this issue would be fixed. We arranged for me to come in the following week.

I live an hour outside of Oakville so spent my day off driving to the dealership to have this looked at. I had a friend pick me up and left my car with them for the afternoon so that it could be fixed. I returned a few hours later to be informed that they needed to order a part and I would have to come back AGAIN to have this issue resolved. I was assured that I would be booked a service appointment and would get a loaner car for the day. I inquired about maybe having this work fixed elsewhere as it was not ideal for me to drive to Oakville but the answer was no.. We will get you in and out of here quick when you return they said...

My next day off, I drove back to Oakville for my 10:30am service appointment. There was no loaner car, only a shuttle which was useless to me as I live out of town. I am an extremely patient person and I came prepared to wait for a few hours in the lounge. I did not imagine that I would be left waiting for 6.5 HOURS!!!! I kid you not. What was the point of me having an appointment? Why did they email me twice, to remind me of my 10:30 appointment, only to keep me waiting for a ridiculous amount of time to fix a simple audio issue. Why did the service department call me the next day to tell me I had MISSED MY APPOINTMENT (I wish I had missed it, I would like that time of my life back). Clearly something is wrong in the organization within this dealership. My Bluetooth is now fixed but what a waste of time. I kept looking at their company statement in the waiting room, thinking wow, I sure don t feel respected in being made to wait this long for my appointment.

I also was disturbed by overhearing a conversation between the receptionist Samantha, and a salesperson. They were discussing litter in their cars, and the receptionist stated that she liked a clean car and therefore would just throw garbage out of her window, and that her mom would get mad at her for doing so. I couldn t help but interject and ask her so you will just litter up the world instead? Where do you think that garbage ends up? I was blown away at the immaturity, laziness and utter disrespect for our planet that she conveyed with this statement. Great representation of your environmental impact, Honda!

So in short, I wasted 2 days driving to Oakville and hours and hours in the waiting lounge, to have an issue fixed that should have been checked before the car was sold and advertised as it working. I am left feeling frustrated, disrespected and annoyed. They gave me a $50 gift card for service with the purchase of my car, which I will be throwing in the garbage. I will never waste my time with this dealership for service ever again.

I do like my car though! Thanks for that at least.