Dr. Chris Cotner

Review of Icon Health and Fitness

Our Nordictrack elliptical FS10i was bought new. O...

Our Nordictrack elliptical FS10i was bought new. Our elliptical was found to be defective right away. We had to spend significant time on phone calls in order to get someone to come out and assess the situation. After a technician was finally scheduled and assess the situation, it was indeed found to be a faulty lift motor. Now we get to wait to have all the parts delivered to our house so that we can schedule another appointment for a technician to come out and put it back together right. Then we just found out that some of the parts are on back order and they have no idea when they will be back in stock. This is been a horrible experience. We even paid for and extended warranty. We were bummed we bought this elliptical. My advice would be to buy an assault bike from Rogue Fitness. PS. I would give this elliptical a 0.1 star if that were an option. I am not trying to be mean or discourteous. I just want people to truly know our experience. If we had known this was going to be the level of customer service we would receive if an issue arose, we would not have bothered to give them any business. Buyer beware.