Terrible customer service. There was some confusio...

Terrible customer service. There was some confusion when registering my mother for some Educational courses and this rude/unprofessional lady was literally shouting through the phone to make her point. I never understand some City workers. They are there to serve the public, yet they have no grace and skill on how to. Sad, because most of the individuals that act in that nature should know better (as adults).