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Mike D

3 years ago

Sandals is a disgrace. I booked a vacation in May...

Sandals is a disgrace. I booked a vacation in May, arrival in February. The day of the trip we had the only snowstorm of the year forcing us to cancel. I understand cancellation policies but to receive the reply "It's not snowing here so we can't give you a refund" was a slap in the face. 10 weeks later I am still waiting on my claim to be processed by their preferred insurance partner. I am sure the resort is nice but don't book directly through them. I will be spending my money elsewhere.

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