Devan G Nagappan

Review of Traders Hotels

1. Courteous staff - starts from the security to t...

1. Courteous staff - starts from the security to the personnel at the registration to the housekeeping staff we met at the corridor. Everyone made me wish I had similar staff working for me.
2. Cleanliness - All round cleanliness
3. Lighting - Was just nice at the right places
4. Location - walking distance to SURIA KLCC. We could have ridden the cart which takes guests to and fro KLCC (Good arrangement) but we preferred the walk - beautiful walk.
5. The Room - Wonderful view of KLCC, just the way we wanted.
6. The room was clean, so was the bath (my wife is very particular about that).
7. The sheets and linen just as it should be.
8. The bath (well-stocked with toiletries), the mini-bar (well stocked), the coffee making facilities and stocks etc were better than expected.
9. Technical staff - very helpful when called for assistance.
10. Swimming pool and surrounding - though not Olympic sized, well-thought-out and set up.
11. The seating area at the swimming with the spectacular view was fantastic.
12. Again the courteous staff at the swimming pool!

Having said all that, why is my evaluation only a 4 (very good) and not a 5 (excellent)?
Ans: Being good all around can be an undoing by itself (;-) (I hope the person who reads this can understand what I am saying). Just like, when a habitually rude person, is pleasant on a given day, everyone is happy with him/her. But when a habitually pleasant person is rude on a day, we get very upset. The reason being, expectations have been created! That by itself can be an undoing!

TRADERS created expectations by being fantastic. As such:
1. The exceptionally long (relative) wait for ice-cubes in the room was unexpected.
2. The check-out queue not managed better was unexpected. Irritated children and impatient guests did not augur well for the TRADERS image which YOU have created. Perhaps a numbering system could have been better. Please think about it.
Sometimes being excellent at what you do, could hurt you too!
There is no satisfaction score of 4.5. As such, I chose 4.
Then again, THANK YOU, TRADERS, for making this a memorable stay!

Devan