N Baker

Review of Tuscaloosa Chevrolet Inc

I came in here a few months back trying to see if ...

I came in here a few months back trying to see if I could get a quote and pricing on my vehicle for trade to determine if it was feasible to get a new car. I specifically Said that I did not want my credit ran. There was a new sales person who assured me that my credit would not be ran. The guy asked me to update my and my husbands information and he told me to make sure it was correct and sign. I did thinking I was updating my info, little did I know it was the credit application. He did not disclose that it was an app nor did he show me the necessary documents and disclosures for a credit app. The only page I saw was our names, addresses, and etc. I spent 5 hours on my birthday at the dealership to leave empty handed when I could have been told upfront that the value of my trade in was not sufficient enough to get me an affordable monthly payment. They had my keys and I had the test drive vehicle, and the sales man did not want to give me my keys to my car. I understand that I should've paid more attention by signing, but I was under the impression that I was signing to update my info and I thought the sales person was going to do right. He refused to tell me a trade in value until I updated my info, that was a sign that I should have left then. Even though I signed, my husband did not and his credit should not have been ran. My husband was not there and did not give his consent for his credit to be ran 5 times. I complained and the sales person denied any wrong doing and blamed the manager, the manager did absolutely nothing to help and his manager never called us back. I will never buy another vehicle from this dealership. I left with no copies of my supposed credit app, no privacy policy or anything because the sales person did not give me the documents and after telling him and the manager I did not want my credit ran, they ended up doing it anyway just to try to get a sale anyway when they knew it was not the best thing to do for me as a customer at that time. I went to another dealership and they told me how much my trade in was worth and how much I could afford without running my credit. Why couldn't you all do the same?