Anna G

Review of Palisade Medical Ctr

My son is getting surgery at this hospital and it ...

My son is getting surgery at this hospital and it has been a bad experience since the scheduling. First, they didn t call us to tell us details about the surgery the day before. We had to call them at 2 pm the day before the surgery to ask details about the surgery , and the lady said oh we have until 7 pm to call you . That is ridiculous. Other hospitals I have been to call days in advance for same day surgery !!!! Then after, the lady calls back two hours later stating a different time for the surgery, for us to come earlier 8:30 am. Fine. We get to the hospital around 8:10, we get checked in and everything etc. Once my son was prepped with IV and everything, they tell us that the lady next to us is going first and then we will go..... at that point I got very confused as to what was going on. I go to the receptionist and ask why we were so delayed just so I can understand. The receptionist tells me it was a mistake in the scheduling and that nothing in life is guaranteed I got upset because she seemed to not care that we would now be waiting 4 hours for my sons surgery. We asked the nurses and everyone coming in and out and nobody knew why he was in so early. So I asked to speak to Michele Imprevenduto, the director of cardiac cath lab. She came in and apologized for the delay and said there wasn t anything she can do for the scheduling. Still upset that this was just a mistake to everyone. At this point the doctor comes in, who was great, and explained to us that he had asked for them to tell us to come in early Incase his other surgery got canceled due to the complications of this lady. That was completely ok with me that somebody finally explained to me why there was such a delay!!! The fact that there was no communication to the admins in the front handeling patients and families is absolutely ridiculous and unprofessional. The fact that there was no communication on this end just made me more nervous for my son to get surgery here. Luckily we have a good doctor, but I would never come back here again for same day surgery.