Kreative Gaming

Review of Kaiser Permanente LAMC

Horrible customer service. I have been waiting in ...

Horrible customer service. I have been waiting in this office for 2 hours and 30 mimutes, waiting in the EMERGENCY ROOM. Comes to find out they have 3 different branches and the branch I need does NOT OPEN UNTIL 12:00 PM. When I had been checked in, they did not tell me it was going to take 2 hours. They told me, "When a bed is available, the doctor will call you". Around 11:25 they called in another patient and said "Put him in a bed". How can you make someone wait in agonizing pain. All I want is brace for my thumb! Takes barely 5 minutes to wrap that up and send me on my way.... Tuesday, October 3, 2017. Horrible service! After finallt checking me in. I have been waiting in a room for results. I live at the Covenant House of California and Kaiser Permanente has made me miss lunch by not telling me my services will be looked at by 12 when I was here by 9:30. I posted the first part of the review around 11:35 am, now it is 1:09 pm. Ive been here over 5 hours. Where as my real services took 20 minutes... so 20 minutes/5 Hours? That means 4 hours and 40 minutes of me just waiting around.... WAITING! Why! ALL I NEED IS A BRACE FOR MY THUMB!