Jeff M Review of The Retrofit Source
Deformed lens on Morimoto D2S square projector. T...
Deformed lens on Morimoto D2S square projector. This appeared to be a manufacturing / casting issue on their new revision. It happens, that's what returns are for, and I elected for my standard round kit. Customer support was terrible. No update to ticket, had to call after 2 business days elapsed. Upon call, despite no ticket update, I was informed that techs looked and told me deformation was normal. I asked why their stock images to not reflect deformation. No response. Had to pay return shipping. Upon asking to reference my past orders, they could not locate any. Good to know if any of my customers wants a warranty return, as my records are more comprehensive then theirs. The company was just bought out, and could not expedite a replacement. They would be moving warehouse for 3 business days. I've shifted my ordering to HID Kit Pros. Same prices, same (better?) product, and cheaper shipping. Their team expedited shipment within 2 hours, and I had my replacements in 2 days. Customer service is everything!

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