Bad hotel, should be 5* but clearly isnt for many ...

Bad hotel, should be 5* but clearly isnt for many of the following reasons: no bar, no personal privacy and poor customer service. I was promised another room on arrival since the room I asked for wasnt available which is understandable but then the next day in the morning I called the receptionist, the lady tells me some one will call me back regarding the room but no one called till 10:30pm. After a whole day has passed they then called me and to make it worse the man on the phone said they went in to my room and checked my stuff wasnt packed so they havent moved my belongings. This is very bad as they went in my room without telling me and no one didnt tell us we had to pack our stuff. When I got back to the hotel I complained to two managers both seemed like they didnt care, surprisingly they couldn't get hold of this person who spoke to me on the phone who said they had checked my room and saw my belonging weren't pack, they eventually gave me a room that I wanted for past 2 day the next day after i made a complaint and i had the room from 8pm onwards which was pointless as I was checking out the next day, Roger the manager was not helpful at all, I felt he didnt care and wasnt willing to go out his way to help, didnt even apologise or offer breakfast as a goodwill gesture. I would never stay here again and wouldnt suggest any one else to stay unless your happy for your belongings to be searched.