Cat B.

Review of Frontier Management, LLC

Disappointed with the experience of staffing turno...

Disappointed with the experience of staffing turnovers where my mother lived. Once the manager left who had been there when she moved in, corporate took over. The therapeutic interactions between staff and residents stopped. Some of those residents considered the staff their only family as some rarely have visitors due to family being too far away. The constant change was unsettling and I saw my mother become bitter and negative as a result. Only reason we did not move her is she had become friends with a few residents. Now Mom has passed away. There are issues than we are just learning about in the way my mother was charged. Unbeknownst to us and the staff, my mother should of signed a paper in order to not be billed for care during the 18 days in January she was in the hospital and the 4 weeks in February she was in rehab. Plus I doubt we will see any deposit back. But this is a learning experience for our family as I am a senior. Now there are things that my children will be able to ask about when I get put into a home due to my handicaps. As of today I can wash my hands of Frontier Corp and let my sister handle the final bill. I wanted to share this experience with others so they can protect their loved ones financially from charges they could be billed for if they don't sign that "unknown" addendum and share that the residents are missing out on therapeutic interaction with staff. Staff should be able to greet residents gracefully and not just come in and do what's necessary and then leave without making that resident feeling cared for and cared about.