For most part the staff was friendly but they trip...

For most part the staff was friendly but they triple charged my debit card after I had already paid in full in cash they didn't give a notice to us that this had happened right aways the manager on shift at the time said she was hoping to have my money back on my card before I noticed then informs me that she's new to the role she's covering that she's only been a manager for a month with no training behind the front desk and didn't know how to handle the issue at hand needless to say they withdrew 479 bucks off my card +the 207.16 that I paid in cash I've called several times and haven't been able to speak to the manager on duty as of this morning and still nothing has been done about my money nor has anyone called back to get it taken care of and there's still a pinding charge of 179 on my card threw them they gave a complement dinner for my party of 5 and I had to pay 50 bucks to cover my children cause they refused to cover all 5 of us at the time because it handn't been handled properly but that's just one issue moving on to the next Nancy Jones "morning manager " is in need of more training to hear her say she's had none but yet has been a manager for just a month use to be a bar tender and Daniel Lakin "night manager" needs to be removed of his position asap very rude and not hospitable at all basically my weekend was spent trying to figure out how this was going to be handled and told maybe next time I shouldn't use a card the I don't want money being taken off so my question is how am I to make renovations without a card and how can this be handled and taken care of so that I might think about coming back because Mistakes are made every day but should have been handled differently and more professionally then the way they are being handled so untill this issue is taken care of I shell not return and will never recommend them to anyone also noticed that there aren't any response to the negative reviews on here or any where for that matter from the hotel or owner in any agreement on improvement or handling things a lil better so I will personally keep posting this review every chance I get Hope this was helpful to whomsoever was thinking about staying here