Removal request 8 DECEMBER, paid 2 invoices for NO...

Removal request 8 DECEMBER, paid 2 invoices for NOT using the service and to date they still can't tell me anything beyond that in a few days I will receive a new invoice to be paid for the third month WITHOUT service!
I spent 25 minutes at your call center, you passed me 2 operators in Tirana, one in Naples, one in Naples who did not answer and one in Milan ... and nobody was able to help me!