Derek O Professional Truck Driver

Review of F.C. Kerbeck and Sons

I'm just your average citizen who had bad luck. My...

I'm just your average citizen who had bad luck. My 1999 Saab (which I paid $1500 for 1 1/2 years ago) had worked fine until after work one day i received a "key not authorized" display and it would not turn over. Got it towed from Glassboro to my mechanic in Sewell to see if he could get it started. After trying for half the day, he told me that unfortunately he could not get it started but refused to take any money b/c (as he kindly put it) "I don't take money if I don't resolve the problem". This was from an honest guy working from a garage from his home.

***Feel free to contact me if you need a great honest mechanic by the way. He's in Sewell, NJ & his name is Mike ***

Proceeded to pay about $80 to get it towed to this location ... FC Kerbeck. Was told the diagnostic fee was about $125/hr but they would try to find the problem quickly. After getting hit with 2 "diagnostic fees", then being told they had installed an additional component which still didn't resolve the problem, my bill was now over $550 (which they expected me to pay for). HOWEVER... if I could come up with about $4000 cash, I could use my "non-starting Saab" towards a down payment for a new car.

So let's see. I'm still taking the bus to work because I have no car. I pay $80 to get it towed there and now am expected to pay over $550 so I can get my NON-WORKING Saab back that I paid $1500 for over 1 1/2 years ago? Hmmmm.....

Talked to a representative early Friday, April 11th who was supposed to talk to a manager to see if ...ahem.... I could ONLY pay them $300 for the work they had done for this non-working car. In other words, whatever money I could get from a junk dealer, they want in their pocket, not mine. It's a nice day today (Sat, April 12th) and I'm sure they're busy selling lots of cars on this nice day. Too busy to worry about calling me back to get $300 from a hard working guy who is still trying to get another car for work.

I'm a spiritual person and do not like to speak badly about anyone. However, I know how well (and fair) I try to treat clients where I work. If someone is having trouble paying their bill, we try to work with them so they can still use our establishment until they get on track. To kick a person when they're down and expect payment when the vehicle could not even be repaired just strikes me as bad business. Especially come from a large dealership selling high end cars. They're not exactly one of those "buy here, pay here" places you see on Delsea Dr. I would expect this treatment from a place like that... not here.

I gave it 2 stars not 1 because they were great when I first came. After I received the news they couldn't get the car started, things quickly went south.

Thank you for reading and enjoy your day