Shelby Wright

Review of Buffalo Trace Veterinary Servi...

Dropped my pup off to be fixed before I left for a...

Dropped my pup off to be fixed before I left for a trip to have another family member pick him up later. I was having the Hope center pay for part of the fix through a special fund they had set up. Normally you pay at the end of service but since I was leaving I paid before. After they finally found where the Hope center had emailed them talking about how they were sponsoring some of it, I paid for my part, $30, and left.

They assured me they d call and tell me how he was, I never received a call. They also failed to tell me that if I purchased a $9 E-Collar that it would help prevent infection and tearing loose his incision.
Now 3 days later, my puppy is back at their clinic with a fever, infection, has lost 2 pounds, is bleeding and bruised. They told my mom when she dropped him back off that I had refused to pay for the collar, mind you this is a collar that I have no clue about, because I could not afford it. So now a $30 surgery has turned into $110+ in vet bills because a $9 collar they didn t tell me about and lied to my mom about.

My puppy also came home with blood on him and bruised around where they fixed him. When my mom called and explained those concerns, they said it was from him being so active. All the dog has done is sleep. Recently my friend had the same thing occur with her cats who were fixed here, infection and ripping of her incisions. I ABSOLUTELY DO NOT recommend Buffalo Trace to anyone!!! Pay a little extra and go elsewhere so you don t get slammed with more unexpected vet bills because of their errors. UNFRIENDLY, UNHELPFUL, UNEDUCATED staff that have caused my poor pup to go through so much this week. What good is an affordable vet when they have no idea what they are doing?