Sofitel really needs to train their staff especi...

Sofitel really needs to train their staff especially those who are serving guest at breakfast.Encountered two different situations, where at first we were served coffee very late almost after 45 minutes and after numerous reminders. Secondly, there was hair on one of the spoon that was used for serving and and upon asking one of the staff to change it,I was questioned if it was my hair which was suprising as i was trying to help them out and my head was covered.It was upsetting.Had really high hopes from this resort but was not a pleasant stay.