Yelissa Hernandez

Review of Gateway Real Estate Group

i've had two terrible experiences with this real e...

i've had two terrible experiences with this real estate group. First, about two years ago when I was looking for my first apartment I had the misfortune of working with Kim Rodriguez. Not only was she not prepared to show us apartments we scheduled to see, she was not helpful in looking for options that provided our needs nor did she seem to care about finding us a place. She was rude and totally blew us off as soon as it was not convenient for her. Most of the time she just looked like she had no idea what she was even doing -- not what you're looking for in an agent.
After this experience, I decided to give Gateway another go and see if anything has changed in the last 2 years. At first everything was working fine, Zoe was helping me out and sending me a bunch of options to go see. We met 1 day and saw 1 apartment, and after she told me she will schedule more showings for the following work day she completely ghosted me. Never returned my phone calls or texts, didn't bother to explain anything else -- just banished from helping me with the search. I called the office a few times and she is "with other clients" or not there.

Overall, these people don't care about anything in regards to helping their clients, they just want what is easy for them. If you wont make their job easy don't expect them to put in any effort. I recommend going to Benjamin Apartments right down the street instead, Ali is very helpful and actually helped find my first apartment years ago.