Sally Robertson

Review of Camelback Hyundai Kia

Truly the WORST car buying experience of my life. ...

Truly the WORST car buying experience of my life. The salespeople are inexperienced and inappropriate (sleazily asked if me and my daughter were sisters - really??). The pre-owned car we came in to see took ages to be located, then we were told it was sold, so they tried to sell us a new car, $10K over budget, promising they could make us a "great deal". When we told them we were not interested, the original car was miraculously found.....but then we were told it was in the shop getting paintwork done......so we gave up, never even seeing it.

Second visit was no better. Test drove a car we had seen online, only to find over $4K of "extras". $700 to pay for certification even though the car was advertized as already certified!! It was like talking to a brick wall trying to make them see their online advert was a lie- he tried comparing it to buying a burger at McDonalds -I still have NO idea what he was talking about. $1600 optional extras for tints/paint etc which we didn't want and they wouldn't remove. Steadfastly refused to negotiate price. Kept telling us they were already losing money on the sale. Salesperson was rude, asking us why we came in to test drive a car we couldn't afford. Tried telling them we could afford the advertized price of $12500, but not the ridiculous add ons. The deputy manager was very unhelpful, would not work with us one bit, would not admit their advertizing was totally misleading- unpleasant, and INCREDIBLY frustrating to even talk to. Told us we obviously didn't understand the car buying process. We do!!

Please avoid this place at all costs. 4 hours of my life I will never get back! Go to Carvana instead - bought a car from them without having to deal with a single salesperson.