In shopping for a water softener, I found the high...

In shopping for a water softener, I found the higher quality units from local companies were not only far overpriced but it was also difficult to get specific information to determine what advantages one system has over another. The company who sold the most expensive unit simply stated that they build locally for our local conditions. Internet shopping was more positive and the response I got from the different companies made it easy to determine which company was most likely to give a better response for future needs.

US Water representatives were very helpful both over the phone and when using Internet chat. The only problem was confusion regarding which brand of valves could be ordered on the Matrixx. I would have rated this purchase as 5 stars if I could have gotten better information on the valve and head used vs another available on a different model.

The "sale" price was good and I received the softener within the time period quoted. I was a little surprised that there was a little more assembly required than I had expected although that proved to be a positive experience and I better understand the workings of the softener. Assembly and installation was very simple using only the supplied instruction sheets (manual). Programming was very easy although I do not require extremely specialized settings. The unit started up and ran perfectly from the start.

Bottom line: US Water was easy and pleasant to work with in determining which softener was best for me. Price was very good (sale price). Shipping was as promised. Installation was a snap and the unit works very well. I am very satisfied with the customer service provided and the unit I purchased. I would highly recommend US Water and their Matrixx system.

Update: 6+ years later and built a new home. Wish I could have used US Water again but had to go with the contractor choice. My new system is ALMOST as good as US Water at TWICE the cost.