Went in the other day and wanted to cancel a preor...

Went in the other day and wanted to cancel a preorder for a video game I didn't think I would have the time to play since I just finished grad school and I want to get settled in at my new job before leisure activities. Well I was waited on by customer service rep Shawnee (female, thin, white, BestBuy Wyo., PA). She couldn't have been less helpful; making me explain in great detail the how's and why's I was cancelling my preorder. Personally, I don't feel as though my education level nor my professional opportunities should be any of their business, but I digress. While she scanned my receipt for up to 15 mins like she was reading Latin and only spoke Swahili, she then answered a phone (wow) and when the customer on the line asked why their delivery had not been made FIVE days earlier on the scheduled date, she put the poor person on hold. When asked by a nearby coworker what the customer had ordered and was waiting to have delivered, Shawnee at BestBuy Wyomissing PA said, "I don't know, they didn't say." When asked next by the same coworker why she hadn't asked what the customer ordered Shawnee at BestBuy in Wyomissing, PA, replied: "I don't care. If I gave a $hit what they wanted they wouldn't have left them on hold for 15 minutes."