Sarah D

Review of Grand Hyatt Tampa Bay

Had a so-so stay here but the customer service and...

Had a so-so stay here but the customer service and the staff really stood out going above and beyond. They were very polite and helpful, always seeing what they could do to help. For example, while I was waiting for my ride, they offered me bottled water. I got in a great conversation with Wayne too about the sports jersey I was wearing. The food at the restaurant in the hotel was amazing as well. Also, the two pools are great---especially the one by the beach.

I say it was so-so because it was really hard for me to get a hold of anyone at the hotel before our trip and at the start of the trip. It was strange...no one answered the phone. This also happened when I called them to pick me up from the airport (which is <10 minute drive from the hotel) and I ended up having to call for around 15 minutes before I could speak to anyone.