Maria Rizzuto

Review of The Snapper Inn

Horrible!! Owner Kathy was just so OBNOXIOUS! The ...

Horrible!! Owner Kathy was just so OBNOXIOUS! The way she handled this was appalling.
I had my sons baptism party scheduled for yesterday at 4Pm. I had confirmed and reconfirmed several times about tables that were going to be set under the tent. I even confirmed the night before, needless to say I got to the party and they had the patio furniture out, not the dinner tables they had promised. I complained immediately to manager Josh and I got no real answer as to why. At that point my guests where already there and they couldnt change ten tables! I was very upset.
The dessert table was not set as promised.. cookies and cupcake stand was not even put together. I had one on my friends rush to put it together and put cupcakes on and set it. Again,Upsetting!
Appetizers were supposed to come out. They were samples, not appetizers. Barely existant. UPSETTING!!
The bar was supposed to be just for my party. Thats what they had said when i booked. well, there were at least 40-50 people around the bar at the entire time of our party. Gawking, ordering drinks probably on our dime, and even coming into out party taking cupcakes and dancing on our floor!! needless to say IRRITATING!
The table numbers were set wrong. People where confused!!
And the kicker : at the end of the party, we were given a $2400 bar bill. I didnt know weather to scream or laugh.. 51 adults of which 5 dont drink alcohol the two managers made an attempt to help figure out what was going on, as it was an inaccurate, overinflated, PADDED bill. Between them telling me that we drank all that (which we DID NOT) they offered to take 500 dollars off the already padded bill as if that should be enough. I was so tired, irritated and upset at that point that I asked for them to have the owner call me and left. This morning, after I texted the manager that it was extremely dissapointing, I got a HOSTILE call from the owner Kathy Remo.
Her first sentence was "Hi this is Kathy Remo, owner at Snapper Inn and Im insulted that you didnt tip my managers".
This woman, who called herself the owner, proceeded to yell and talk over me, berate me and question me. I explained entire night and she didnt want to hear anything. She only wanted to hear herself yell. I asked her why the tables where not the right ones, why there were no appetizers? why would I tip the managers who were trying to rip us off? and why the bar bill was padded?? she said that the bar staff where her niece and nephew and that the managers did their best. I told her that the food was good and so was the location and so were the waiters, she on the other hand was very unprofessional, unapologetic and unreasonable in handling this. I told her I would post a review and warn people and she said she didnt care, that the customers would still come.
I asked her several times how she would feel if she walked into her party and had all this hapen to her... she offered no answer of course, she kept twisting and deflecting.
I told her that they ripped us off at the bar, and asked her why there were 40 strangers/other people at the same bar as our party and how could her niece and nephew know who to charge and who was with my party and who was not!.. Her answer was that "they knew'..
Sadly didnt offer a solution and was rude entire conversation. I informed her that I would contact the Better Business Bureau. She then screamed and yelled and hung up on me.
Thank God it was a small party of intimate family members and we could have a nice time in a walk-in closet. I would never go there again!
PLEASE BEWARE of the lies and promises! Watch your bar tab!!!