Brooke Olson

Review of RentPrep

I used Rentprep as a way to screen the tenants who...

I used Rentprep as a way to screen the tenants who were going to be leasing my house. I had some difficulty initially as I purchased the smartMove product- which was not what I wanted. I called, on a Sunday, and the customer service representative Let me know that he did not service this product (they only advertise it on their website) and had no idea how to use it. When I attempted to get him to help me to remove from my account, he told me he did not know how to. You could tell that I was bothering him like he wanted to get off the phone.
Once I finally purchased the platinum Products for each of my tenants at $45 dollars per person, they were, to be fair, timely in getting the information to me. They did keep me updated as to what information was available and when it was available.
Unfortunately, the only information I found to be valuable wasThe background check,Criminal check,And former addresses.I paid extra to have a landlord check and employment verification. I feel like the information provided was minimal for the amount of money that we paid for this extra service. (many employers will not verify the monthly salary). I ended up having to call the landlord myself in order to get more information. They don't ask very in-depth questions it just seems to be a screening of whether or not the tenant actually lives there. There is some questions about would you rent to this person again. I definitely would not recommend the platinum program. I would hope that their customer service would be more friendly in the future. Also, I feel that the credit report was very limited. You only got a Range of scores which didn't really tell me much because most of the American population who has fairly good credit has this range. It did let me know whether or not there were bankruptcy's which I suppose was helpful.I do think that the information on the website such as the webcasts and some of the articles were helpful. That is why I'm giving this three stars instead of two.