Ryan McGladdery

Review of First American Payment Systems...

This is one of the worst companies I have ever had...

This is one of the worst companies I have ever had to privilege to interact with. The customer service is a joke and they make it virtually impossible to cancel services with them. I was on the phone with 6 or 7 different people and none of them knew what they were doing. They do not care about their customers at all. They care about how much they can nickle and dime you. They represent what business looks like when it has no moral compass. It is obvious they train their people to use stall tactics and over complicated procedures to frustrate people into staying. Ending our account with them was more difficult than trying to quit a gym membership in the 90s. Enjoy the $495 bogus cancellation fee you took from us. Everyone else, please do not do business with them.

Update: After posting my review I was contacted by a woman named Rosa from First American and they will be refunding the $495 cancellation fee. I wish I would have been able to speak with her the first time I contacted the company! I am raising my review to two stars because they did work to resolve the matter. However, I still cannot recommend their customer service or retention departments.