A nice hotel and well managed, but badly overprice...

A nice hotel and well managed, but badly overpriced for what you get. Proximity to the parks is nice, but frankly the monorail service wasn't any easier than taking a shuttle from a nearby hotel.

The staff was friendly, but ineffective at actually resolving problems. After 3 trips to the desk to assure that I was billed for my in-laws room, they still insisted that they provide a credit card on check-in, gave them a bill despite explicit instructions then tried to bill them at check out.

Guest services is limited. They were great for arranging tours and passes, but couldn't arrange flowers (that's a different service, go to the website) or book a mobility scooter in advance (you have to show up in the morning and we might have one, or it could be two hours if we don't). They were very nice and friendly, just not the level of service I expect for the price. They aren't even open 24/7. For >$500 USD / night, I expect a 24/7 concierge. The desk is manned, but the late staff isn't authorized to actually book anything.

The rooms were excellent. Clean, modern and lots of nice Disney touches. My only complaint was that the in room coffee was terrible. The north facing (front) rooms have a great view of the Disneyland fireworks, but they don't tell you that in advance and we only found out on the last night.

The pools and waterslides were excellent. The restaurants were sub-par food for a premium price and weren't open when we wanted to eat (3pm). No poolside service. The hotel store had all the sundries and a small but good selection of wine at a decent price.

This hotel is living off the Disneyland name. The only real value is that you get the early admission every day while staying with the Disneyland resorts. If you can drag your kids (or yourself) out of bed at 6am on vacation it's great, but there are other ways to get it and you get worn out doing that for more than a couple of days.

It's a nice hotel but a poor value overall. Save your money for activities and get a better place with a shuttle to the parks.