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Review of Bell Lexus

4 years ago

I owned 2017 RX350 6 months Back (Bought from Arro...

I owned 2017 RX350 6 months Back (Bought from Arrowhead BMW Showroom) and i'm happy with my vehicle. However i faced bad experience with two Lexus Dealer (Bell Lexus and Arrowhead Lexus in Arizona). Below are the Key Points i want to highlight where Lexus should think about and improve in Arizona.

Incident 1 with Arrow head Lexus - Gave me a False Commitment to attract Buyer and when i go to face to face, they came up with a different number and wasted my time. (Un Trustworthy Sales Team from Arrowhead Lexus)

Incident 2 with Bell Lexus - While i'm trying to purchase RX350, they Hold me for almost 4 to 5 Hours in the name of price negotiation and keep on revising the price for the same price and Doesn't care about Customer Time and keeping them waited for long time and i'm ended up with Zero benefit.

The next day after Bell Lexus i made a visit to Arrowhead BMW and i got a great deal Price Reduction of almost 5K with good add Ons (Took 2 Hours to finish the deal) . More important they gave a good confident that they are listening to the me and really made me to feel that they are really working on the numbers. Finally i got the 2017 RX350 fully Loaded (Luxury Package with Running board, heads up display) Top notch model for 40K. (Where Bell Lexus didn't made any price negotiation on the same 2017 RX350 and really didn't care abt the Customer) - (Circling back the same number between 43 and 44K - this is Excluding the running board, heads up display)

Now i'm pretty nervous to give my Car in this showroom for the service. I'm thinking to give my car to Toyota Dealer for service as they can do better care rather than this two dealer.

Please try to improve the customer care and make competitive Deals for the customer.

I gave this 1 star, Otherwise i cant submit this Post.

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