Yesterday was my birthday . I wasn t staying at th...

Yesterday was my birthday . I wasn t staying at the hotel this time only the spa. Walked in and no one spoke . I found my way to the spa which I will say I was 10 mins late (my fault). One of my guest for the spa was missing . So of course it had to be paid for due to her not canceling her slot in time. I was cool with paying for the service but I figured so it wouldn t go to waste I would give it away to someone that walked in. Even thought about using it at a later date. None of those were a option . The receptionist really had a oh well you have to pay for it and get nothing for it type of attitude. Then my massage therapist hands were freezing ! I mean the entire massage was garbage and her hands still did not heat up with the oil . I ve had many massages but I am not a fan of Ross Bridge Spa at all.