AVOID THIS COMPANY LIKE THE PLAGUE!

AVOID THIS COMPANY LIKE THE PLAGUE!

There is a good reason this company does not have a 5 star rating.

If I could, I would have gladly given the Able Group a minus 5star rating.



We actually found out from our home insurance providers that we had emergency boiler cover- they arranged an engineer to come over who told us exactly what the problem was and what they were going to do to rectify it. They said the same thing as Martin in that the boiler was 15years old and would require changing sooner than later, but said they would provide a solution that would keep the boiler working for another one to two years and set a date to carry out the repair on the same visit. They even found a temporary way to turn the central heating back safely so we could use it again while repairs were awaited.

The home insurance engineers were able to do more in 1hour than Martin and the Able Group were able to do in 3 and a half days.

Some, though not all, of the customer services reps I spoke to at the Able Group (Emma being one of them) were extremely rude, sarcastic, argumentative and unhelpful.

I would also like to point out that when Martin was asked if he could have a look at our dripping kitchen sink he said that it would take an hour to fix... even though it probably only required a tap washer changing (for which there are 5-10minute tutorials on youtube). I would have done it myself but I don't have the correct screw driver for the sink tap.

AVOID THIS COMPANY LIKE THE PLAGUE!