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Adriana Marie

3 years ago

The hotel itself is absolutely gorgeous. They hav...

The hotel itself is absolutely gorgeous. They have clearly put alot of attention into the decor and atmosphere. The room however was honestly not what I expected. We travel to Columbus frequently and usually stay at the hilton at Polaris parkway. Our room has always been spotless. Our room at easton was not well cleaned. The beds were fine but every surface was dusty, the in room menus had food on them, and some of the light bulb lamps were burned out. The counter tops had finger marks that werent cleaned off and under the beds were food and other particles that has also not been cleaned. If we didnt normally have such a better experience at the Polaris hilton I dont know if it would have been quite as big a deal, but for almost double the price you would expect more care put into the housekeeping. Sad to say because the location is very nice and lobby area beautiful, but we wont be staying here again.

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