Rob Carey

Review of Hampton Inn & Suites Mission, ...

Diamonds are treated poorly here...housekeeping mi...

Diamonds are treated poorly here...housekeeping misses quite a few things including used soap.

I spoke with the General Manager who when asked said when I stated I was a Diamond she stated, "we treat all guests the same". Diamonds are not treated well here. I usually stay at the Hilton Garden ...I tried this hotel and will return to the Hilton Garden Inn. They respect frequent travelers and treat people better, and their housekeeping seemingly based on my experience is clean and consistent.

I then asked for the management company she stated she did not know. Its a franchise, I asked her to read the management company sign at the front desk she then read to be rude and condescending the disability and nonsmoking sign. I eventually found the management company, and still, they decided to charge a cancellation fee. I realize now I should have complained about the left-over used soap in my shower. This means they did not clean the shower. I was too tired to complain so housekeeping might be an issue here. The problem is franchises do not have the same hospitable service message; instead, they could care less about frequent travelers or treating people well. To actually try to say there is no management company, read a nonsmoking sign was rude and condescending. Well, they got 127. What they lost.... the project will reengage in Mission its 12 weeks 60 room night.... we will stay elsewhere.

This hotel is okay pretty worn down, and I can tell you that I'm a diamond I travel all the time and had a last-minute cancellation. I project canceled, instead of doing the right thing they wanted to make $127 so they would not waive the cancellation as a Diamond, we stay over 300 room nights and Hampton Inn called the regional office was told the same thing I would tell you it's a pretty worn out Hotel it's not in the greatest area and breakfast is okay room seem worn out if you're a diamond that would not stay here because back to the general manager said that we treat all the guests the same, and that diamond has no special privileges so definitely not hotel that I would stay at it, and I spoke to the reason why they're very sorry about all this but they want to make sure that they make their $127 and 13 years for last-minute cancellation is Diamond I've never been charged for it, so maybe I've been lucky, but this is definitely not a customer service minded Hotel of do not recommend I would recommend the Hilton Garden Inn where I stayed before. When you travel almost every day you expect to be treated well, no rude reading nonsmoking signs, seemingly lying about your company you work for is an indication of an immature manager shortsighted thinking getting a penny while losing a dollar. A good example of a lack of experience in hospitality short term gain thinking. Guest will stop staying and choose elsewhere, I have made that decision. Others will do the same if managers treat people this way and especially if housekeeping continues to not clean showers.