We used their lot parking and shuttle service for ...

We used their lot parking and shuttle service for our personal car while we were on our trip. The shuttle to the airport from their hotel was great; however, once we returned to the airport we waited for 40 minutes for a shuttle to arrive. There was a radisson shuttle there that we tried to get on with, he had 1 passenger and he told us that we had to wait and to call the front desk to get a shuttle. We tried to call them a ridiculous amount of times, and nobody would answer the phone. Supposedly the shuttle service comes every 15 minutes, but that is not the case! We ended up catching a ride with the Best Western shuttle to the Ramada, which is a sister company of the Radisson, and had to wait another 20 minutes for the shuttle to arrive there! I will never use this shuttle service again. Their communication was terrible and their service was deplorable!