This is the 2nd time in 2 months that Legacy has c...

This is the 2nd time in 2 months that Legacy has charged my credit card without permission for rental car fees while my vehicle is in the shop getting warranty repairs. The most recent time the service manager assured me that Ford would cover the cost of loaner vehicle (which is not in any way a comparable vehicle) while my vehicle was getting warranty service. However they ended up charging me anyway; which I only noticed after the charges hit my credit card. There will be further complaint filed not only for this most recent experience but for the previous as well. Don't trust them for their word.