we booked a 2 room king suite with premium fallsvi...

we booked a 2 room king suite with premium fallsview. we spent well over $300 for the room, we also went to Watermark restaurant and spent over $300 there, $150 for drinks at the lounge and another $100 for breakfast the next morning (3 people for a buffet that served powdered eggs).
When we arrived to the room it was late, and I had a business meeting right away. while changing, I noticed how disgusting the bathroom was. tiles were dirty, the grout was worse. there was a huge rust hole where the door frame met the floor. There weren't enough towels and the ones there smelled. I requested more towels later that night. However I was running late, and didn't want to complain and had to meet my business associate at 4:40.
Later when I arrived back to the room, I realized how bad it was. the room was never wiped down.The "fireplace" was nothing more than an old, scratched tv stand and didn't even get warm. really? at $300 per night?
The couch in the sitting area overlooking our premium view of the CASINO ROOFTO, was old, faded and sagging. There was no vent or fresh air anywhere. No window opened a crack, no vent anywhere!!
no wonder the bathroom is crumbling apart!! if you sit in a tub of steaming water, with no vent, of course there will be peeling paint, and rusty metal....why wouldn't you have a vent in a bathroom? gross!!
At dinner in the Watermark, (we happen to be foodies), and I can say the quality of the food in the Watermark, was seriously overpriced. I've eaten and stayed in many 4 star hotels, but this was more like a quality inn level. We had a leftover container on the table, when we left. completely forgot and totally my fault. But the staff knew what room we were in and we had spent close to $400 on dinner. Good customer service would have caught that, realized we left probably $50 of food in the to-go container, and called up to our room or boring it up. It wasn't until I was back in the room, that I realized that I had left it, but when I called the restaurant, they said it must have been thrown out....oh well....right?? Unbelievable.....
the worst of it, was the next day when we were getting ready to leave. I noticed a huge glob of white gunk on the back of the chair in the sitting room as well as a nasty red colored stain/stuff on the rug. worried that we would be charged for the issues, I took pictures of all the problems and spoke to a manager at the front desk. he apologized, and removed the parking charges from my bill. woohoo!!!
He requested I send him copies of the pictures so he could discuss it with housekeeping. I thought that, was that and would just never stay there again... until I saw charges to my bank account for an additional $150. Not sure what that was for, I called and left a message with their billing department. When I got the call back, I was informed I was being charged for smoking in the room. Huh????? We don't smoke!!! I said as much to the woman on the phone. I offered to send her copies of my life insurance policies. She said the staff took pictures of cigarette butts.... "they have proof"..... you mean the same staff that was reprimanded for the room condition?? How do you prove something like that with pictures? she said they took a pic of the room number. It's almost laughable and extortion!!!
I advised her of everything that happened and requested to speak to a manager. I sent the pictures of the room condition and she said she did have copies of those the manager had given them. She wanted to know what they could do. I told her for starters, they could return the bogus charge to my account....
She wanted to give me a voucher for our next stay there. I laughed at her.I didn't receive a call back, but did receive an email stating they were going to reimburse the smoking charge. One more thing about the hotel.....the mirrors/glass in the elevators were cracked.... that should've been my clue, on the way up to my premium fallsview room, with vies overlooking the casino roof...lol. never again!!!! Hilton seriously disappointed this time.