Ben Dobbs

Review of Burj Rafal Hotel Kempinski

I really would love to know the rating system that...

I really would love to know the rating system that classifies this place as a five star hotel. It has many issues:
- service standards overall not up to that of a five-star hotel
- attitude at reception leaves a lot to be desired (if you get past the aggressive security who might randomly stop you entering the lobby)
- rooms are dusty; any gaps or spaces not cleaned by a quick wipe will be thick with dust
- evidence of mould in spaces not cleaned
- meetings have many problems and often no staff can be found
- good luck getting help with bags

Gym is nice and the staff there are friendly enough; breakfast was pleasant and car at airport was there as promised.