Rebecca Jones

Review of Cotswold Water Park Four Pilla...

We booked a 3 night stay and specified a ground fl...

We booked a 3 night stay and specified a ground floor dog friendly room. We confirmed this via email directly with De Vere. On arrival we were told we had a room on the first floor - when we informed staff of our booking - and showed the confirmation from their reservations team - the reply was a patronising Yeh - you ll be alright. It ll be fine When we refused this room she was not helpful and we asked to talk to someone else. The duty manager asked us to describe our experience so far He agreed it hadn t been a great customer experience and offered us a 2 bed ground floor dog friendly apartment which we gladly accepted. Unfortunately the fridge didn t work (we were self catering so had brought food) and the main bedroom smelt incredibly musty - so we had to stay in the other bedroom. We stayed one night and came home. Very disappointed.