So disappointed that we weren t informed the swimm...

So disappointed that we weren t informed the swimming pool was fully booked until after we had checked in. For our family this was such an important part of our stay as this was essentially our summer holiday having cancelled our trip abroad due to quarantine.
My daughter was so upset she cried for an hour or more.
When I went down again to the fitness suite to see if there was a waiting list or cancellation list or process the lady on reception told me her waiting list was full and she couldn t help.
She then proceeded to wave a post it note at me, with a few names scribbled on. Apparently this was the waiting list.
Awful customer service and really ruined our stay.