Patti Smith

Review of Hagerstown Ford

I did not have a good experience at all with Hager...

I did not have a good experience at all with Hagerstown Ford. I live 2 hours away from the dealership. When I was contacted by them to see if I was interested in trading, I explained what my requirements were as far as payment, etc. They had a car on the lot that met my expectations but before we could start any paperwork on it, it was sold. Then I was told that they located another car but I had to come that very same day and sign paperwork so I would be assured to get the car since they were acquiring it from another dealer. This was approximately 2 in the afternoon on a Thursday. My husband and I left as soon as we finished work that day and drove the 2 hours to get down there and sign the paperwork. They told us to drive our car back home and they would be delivering our new vehicle in the next day or 2. The very next day I was called and told that the car was sold. Assured me they were going to do their best to find me another car and hung up. No call back. I called at 5pm. No vehicle yet. I called at 8pm. No vehicle available. Will have to cancel sale. This was unacceptable to me. I spent almost $30 in gas and had to buy dinner on the road since we were travelling a total of 4 hours and then in the dealership 2 hours, not to mention the 250 miles I put on the car taking it down there and back. All that was said is I'm sorry..how about a few oil changes? Really???? You think I'm going to put another 250 miles on this car each time it needs an oil change? I don't think so. I searched again for a dealer to get the car I wanted and guess what? They found exactly what I wanted AND I was informed that thru Ford, when this dealer acquired the vehicle from the other dealer, it was immediately moved to their books so the other dealership didn't sell it, so I was assured the vehicle. Hagerstown Ford falsely represented themselves by not telling me that there was NO guarantee I was going to get a vehicle at all. All we were told was that we had to come sign papers right away to be SURE we got the vehicle. After we got there, then they talked like oh if this falls thru, we WILL find you another one. Wrong again. If I could give less than 1 star I would. And I wouldn't have posted this except I keep getting emails asking how I like my new ride. I emailed back but replies apparently don't get read because I got another one today!