Dmdorman2000

Review of Continental Credit

I signed up with this company if hopes to get two ...

I signed up with this company if hopes to get two mistakes off of my credit report. I do feel like they sent letters asking for verification every 45-60 days. The were successful getting 1 removed in the 18 months I was a client. My rating is not based off the removal of items on the credit report, but the cancellation process and ease of speaking with someone about your file. In order to cancel service I had to talk to 3 different people. Finally I spoke with Lee Penn who said he would cancel my service and he sent me email confirmation. The following month I was still charged for the service. I sent him an email asking him to check into it and then called the next day. I spoke with Neil Stamm who verified I should not have been charged but let me know he was not able to credit my acct. He said all the relationship managers were in a meeting and I could expect a call back in 72 hours. The process to discontinue service has been terrible and it's still not resolved. For the reasons listed about I would avoid using this company.