Bassel Kateeb

Review of Mercedes - Benz of Arlington

Update (collision center) - 5 out of 5 stars

Update (collision center) - 5 out of 5 stars

I have a love-hate relationship with this dealership. Where as my experience has been mostly negative due to bad experiences with the service and parts department, my recent experience with the collision center has been nothing but positive.

Recently had my wife's car here to repair light damage to a body panel and I am extremely pleased with the end result and overall experience. My advisor (Natalia) was awesome. She provided updates and made sure the car was finished in the time promised. There are only two MB Certified Collision centers in the area, this being one and Tyson Collision the other. The difference is night and day between the two in terms of getting the work done on time and being kept up-to-date on the status. I had similar work done on a previous car at Tyson Collision, and what was suppose to be 5 days ended up being 3 weeks to get the car done.

Highly recommend the collision center.

Update (parts department) - 2 out of 5 stars

So I know better now never to take my cars for service at this department (see original review below) and I've avoided the dealership all together when we bought a new 2017 GLC 300 in December, but I was foolish to give the parts department a try. I called them up and asked for a quote on price and availability of the all-weather floor mats and trunk liner for the GLC. I received a quote that sounded pretty high but they didn't have them in stock. So, I decided to call another local dealer and glad I did. Their quote was $180 less than Mercedes-Benz of Arlington for the exact same parts (I double checked part numbers) and without any special coupons. I know dealers don't have to follow the manufacturer's MSRP, but this is just ridiculous. Definitely shop around before think about getting your parts from here.

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Original review (service department) - 1 out of 5 stars

This review is long overdue and solely for the service department at Mercedes-Benz of Arlington (thumbs up for the parts department, no experience with the sales department). Basically, the service department at this dealership is as clueless to diagnosing problems and repairing them as it gets. I've brought my 2013 Mercedes here with issues only to be told that they either can't replicate the problem or misdiagnose it. I would then take the car to another Mercedes dealership and have the issue correctly diagnosed and repaired (service records available to prove it). The final straw for me was when I took it for an alignment only to have my steering wheel off by 20 degrees. It was dead on center before taking it there. Went out of my way to take it back so they can repair it. Kept me in the waiting room for an hour only to tell me nothing is wrong "but we adjusted it anyway", where in reality it wasn't adjusted and I'm still driving with a steering wheel that's pointing in the wrong direction when driving straight. Never again. Happy to be taking my car to another MB dealership where things are fixed right from the first time around.