A Google User

Review of Swissotel Sydney

I planned to propose to my girlfriend and was prom...

I planned to propose to my girlfriend and was promised a few things to make the night special but from the moment I arrived for check in, I was let down with broken promises and empty apologies with no real resolution to my complaints.
1. Promised heated pool on rooftop and spa were open when they were closed.
2. Promised room upgrade for our engagement would be ready for our arrival but we received our original room, which was missing a few romantic touches that were promised.
Etc!

Would maybe stay if it was for 1 night and no special occasion or high hopes, but would otherwise pick pretty much any other hotel in Sydney...