Z WU

Review of KidZania London

6. I don't want to know what kind of your terms an...

6. I don't want to know what kind of your terms and conditions you have, but it is totally not fair, and all you want is MONEY MONEY MONEY. No body want to care about our feelings, even at the last stage, while I was crying outside the gate and screaming about the unfairness I have been through, Sarah, the birthday party manager did offer anything to let me calm down. SHE WAS TRYING TO CALL THE SECURITY TO KICK ME OUT. SARAh, although you talked in a very low voice, but my friend heard it.
7. FROM THE BEGINNING IN THE COMMUNICATION WITH KIDZANIA MANEMEMNT TEAM, NOBODY TRIED TO OFFERED ME ANYTHING TO CALM ME, EVEN A GLASS OF WATER. ONLY EMILY GAVE ME A TISSUE, WHICH MADE ME FEEL LIKE, THIS IS HOW A CUSTOMER SHOULD BE TREATED. ALL THE MANAGEMENT TEAM WANTED, IS TO MAKE ME BECOMING THE GILTY PERSON, WHO DID NOT READ [TERMS & CONDITIONS] VERY WELL.
8. Finally, I compromised, that to have cakes outside after lunch time, then they said "NO, ONCE YOU GET OUT OF PLAY ZONE, YOU CANNOT GO BACK AGAIN. THIS IS OUR RULE." Yes, I understand that. This is your rule that treat us like a prisoner. I paid 4hs tickets, why I couldn't go back after we have the cake? This is brutal and ruthless. I PAID FOR 4HS, WE HAVE TO FOLLOW YOUR RULE. OTHERWISE WE WILL BE REMOVED FROM THE PLAY ZONE.
9. ALSO, THANKS SARAH, FOR THE DIRTY LOOKS YOU SENT TO ME DURING OUR CONVERSATION. ALSO THANKS FOR YOUR TEAMS THAT NOT TELLING EVERYTHING in a truth way to your higher manager DEAN.
10. I do hope that every one in your management team will read terms and conditions every time in the future. And also I hope you a merry Xmas, and hope you and your kids can be treated in the same way as I have been treated today, in the future.
Sincerely

Zoe