Mahshid Sharifi

Review of Hotel Ambrose

STAY AWAY FROM THIS HOTEL! BUGS AND RUDE EMPLOYEES...

STAY AWAY FROM THIS HOTEL! BUGS AND RUDE EMPLOYEES!!!
When I got into my room, I first checked my mattress to make sure everything is fine. I saw 2 dead bugs on my mattress. The receptionist moved me to another room. Once I looked at the bad, I saw another dead bug on the bed cover!!!!!!! I checked out of the hotel and fount another hotel. I was supposed to stay for 2 nights but I checked out of my room before midnight. When I called them the day after to get my money back, they said I have to contact Expedia since I got my reservation through them. So, I said that's fine but I need an email or letter from the hotel that says I'm eligible for full refund. The manager said that ok, we will do so. When I went to the hotel to get the letter (less than 2 min after the phone call), they gave me a letter saying nothing about the refund at all and they said I refused to stay because there was DUST!!! On my bed. When I asked to talk to the manager, they said he is gone for the day and kept lying about him not answering his phone. So,I called Expedia while I was at the receipt insist desk and told him the story. The customer service guy called the hotel and the receptionist told him to refund me. Once she has no up the phone on the customer support, she was so pissed and said now that u r not our guest anymore, u HAVE TO LEAVE the hotel. I was still on the phone, waiting for the customer service to get back to me to confirm the refund. so, I said ok, I will when Expedia confirms the full refund and she said she will call the police on me to take me out of the hotel!!!! When the Expedia guy confirmed the refund, I had to stay there till the police comes cause she had my name in case she actually called the police. Waited for 15 min and no one showed up! I called the police and they said no such a complaint from this address has been filed, u r waiting there for nothing!!!!!!!!
CALLING COPS ON YOUR GUEST AFTER THE MANAGER PLAYS HIDE AND SEEK TO REFUSE ONLY $300 REFUND!!!!
WHAT A SHAME!!!!