Margaret Keller Review of Camelbeach Mountain Resort
Bad business, who does NOT honor their word and ho...
Bad business, who does NOT honor their word and honestly, even if they didn't give me their word (which they did, I was actually advised which days to pick by THEIR employee who I spoke with over the phone) it would've just been the right thing to do. I had originally booked 2 nights in June, while they were running a special. I called a few days prior to check in, my uncle had passed away, and the funeral/wake were the same days I had reserved. I spoke with their employee who told me to just pick a different date, as they would honor the original price. I just arrived at check in, where I was told the employee I had spoke to over the phone had given me incorrect information, and proceeded to charge me an extra 300$. I then asked if they could do anything at all, considering it was THEIR employee who gave me the wrong information and simply told me no, theirs nothing they can or will do. I then asked to speak to the manager, who reiterated the same as above. As I said in the beginning, bad business. I, myself will never do business w the establishment myself and neither should you.
Also, the rooms are disgusting. And attempting to discuss any issues with the manager, Rocco, is a complete waste of time, as there's never "anything they can do to help you".
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