Vidya Betesh Review of Brooks Family YMCA of the Firs...
My original review was 5 stars but I have since dr...
My original review was 5 stars but I have since dropped it down to two stars. I do like the Y, I signed up specifically for the swimming pool (which is well maintained and indoors) I do not like the piped in music, it's loud and very distracting. It's so loud I can hear it underwater.
I have also found the front desk staff to be extremely rude, unsympathetic, bored, snapping their gum at me a few times and often rolling their eyes at me on several different occasions. Also, the rudest receptionist refused to give me her name and was not wearing a name tag. She was the person who 'signed me up'. I never got a tour of the facilities. I have never been approached by a staff member to see if I needed help or further orientation.
My suggestion is that you can train staff to carry out skills but you cannot ingrain a positive attitude into people.
My only other qualm is that it is a little expensive for what it is.
Comments: