J F

Review of Ideal Boilers

UPDATE: This was an old review that Ideal managed ...

UPDATE: This was an old review that Ideal managed to delete (together with others). DO NOT TRUST THIS COMPANY!

Short:
This Company provides poor quality boilers and a very rude and poor Customer Service.
The feeling I had in my calls to Ideal's Customer Service is that they treats you without any care even before they have your money.

Long:

As I read so many bad reviews online, before paying that fee I wanted to make sure the repair would have taken place as soon as possible and in the most efficient way.

I simply asked:
1) What sort of guarantees would you provide that the Engineer turns up on the day?
Answer: NONE! They told me that the Engineer can call in sick on the same day (found on reviews), the Engineer can find traffic on the way to my house (found on reviews) or other reasons.

2) Would you guarantee the Engineer can fix the problem?


3) Is the Engineer going to fix my boiler on the same day?
Answer: Possibly (which is better than NO)...but if the Engineer can't fix the problem on the same day, it could take time to book again (on reviews this gap of time could be a week).

One of the Operators I spoke with, became nervous and even asked me why I was bothering with all these questions!

The feeling I had in my calls to Ideal's Customer Service is that they treats you without any care even before they have your money.

I also tried to explain to the Customer Service that I already knew where the problem was as 3 gas Engineers diagnosed the faulty part to be the heat engine. They did not even want to leave a note to the Engineer and they did not want to tell me if the heat engine is a part "WORTH" for them to replace.

I am now considering to buy a Worcester Bosch. Worcester's boilers quality seems way superior alongside a spotless Customer Service.