I always have a great experience at David McDavid ...

I always have a great experience at David McDavid Honda of Frisco. Every time I come here I know my car will be taken care of and I will be treated well.

I would have given 5 stars, but on Thursday when I took my car in the attendant that first assisted me did not seem to care about my needs or questions that I had. He spoke to me in a rude and condescending tone. I was given "wrong" information from another service tech about my Honda extended warranty is what this individual said. Then he said he would "look into it" I never received the answers to any of my questions, honestly i just didn't want to ask again because i didn't want to deal with him. Then when i assumed that my car was ready since he looked me right in the eye and said ready i walked up to the counter. I understand this was a miscommunication and he was speaking to someone else. When i asked the status of my car he said "no not your care i said so and so's name. " and just sat there and stared at me.

I understand we have our off days, but every time I come into Honda I am given a to notch 5 star experience. This gentleman ruined my visit this time.

Tim Tran was the one that processed my payment and made sure everything was done. He is always a great resource and always extremely helpful.

Update: I just update my rating to 0. I just wanted 1 hour to get a simple form to cancel my warranty. I was told that I would receive an email with this form from finance but never received it. I then walked into the dealership thinking I can get out ahead and sign and just drop it off. I waited for a full hour waiting in the showroom. The front desk attendent Paged finance 3 times with no answer. I was polite and never raised my voice. I asked to speak to someone in finance once more. She finally found someone (Roy?) and he was extremely disinterested and never introduced himself or apologized. I was so angry with the disrespect I received as a customer. I will never buy a car from this dealership. I will advised against all my family and friends to ever spend a penny at this establishment.