I brought my 2014 Escape into North Bay Ford about...

I brought my 2014 Escape into North Bay Ford about an ignition / battery problem. My car would start right up without problems until it didn't. Sometimes our car would start 5 or 6 times while doing errands, then be totally dead - no clicks, nothing. Had AAA jump it and then test it - tested good. Took it right away to the local service repair who takes care of the car - again testing came back that the battery was good. Thought something else along the ignition system must be going bad. Took it to North Bay and asked them to check out the problem. Luckily the car did the same thing at the dealership - what luck. It turned out to be a dead cell. New battery and car was fixed in 1 day. Rita worked with me on this issue. She was professional, personable, knowledgeable, followed through with what she said would be done, and called with what was going on. Very happy with the entire experience.