Bought a steamer. Six months later the button goe...

Bought a steamer. Six months later the button goes out, they ask if we can do the install ourselves (saves them a tech fee). We replace it. 8 months later button goes out again. Now we are out of warranty. The button failure caused burnt wires and a terminal failure. They offer as a "one time courtesy" to replace the button again, but not the wire, not the terminal, and not the labor from a service company. They give a 2 day ETA for the button to arrive, I call on the 2nd day. There has been a "nation wide shortage of nemco buttons". I got the "last button" in America, and it's going to take 7 more days to get it because it's shipping from a different warehouse. Lol. Do yourself a favor, don't buy a nemco steamer. They are awful. Shout out to supervisor Chris Fisher for not helping. : )