Aura Bijou

Review of Bay Ridge Medical Imaging with...

Ditto on the "behind the desk" crew. I had my mam...

Ditto on the "behind the desk" crew. I had my mammogram, got a letter a week later saying I need to contact my doctor, who by the way never got a report from them...I called several times and finally my doctor called to say that she got the report and I needed to go back for further imaging. I scheduled an appointment and waited and waited and waited for the imaging. Finally took me for the imaging, and was told that I needed to do another 2 images. All this, and the radiologist never bothered to come out and speak to me. They had me wait (another 20 minutes) for an ultrasound, the technician sitting on her butt down the hallway. She did one, then another 2, and another set, and ANOTHER set of sonograms, AND STILL THE RADIOLOGIST DIDN'T COME IN TO SAY ANYTHING. (I've been to other places and the radiologist always came out to speak to me) I waited another week and my doctor had STILL NOT GOTTEN A REPORT! I called them and said I was calling for the gynecologist's office and asked if they had yet faxed the report. The woman said, "no, could you give me the fax number?" At this point I lost it, and said, "You mean to tell me that you haven't faxed the report because you don't have the fax number?!?!? This is the patient and here's what we're going to do. We are going to hang up, you are going to immediately call the doctor's office for the fax number and you are going to immediately fax the report to her." She didn't do it 'til the next day. I then decided to have nothing more to do with them, asked for a CD with all the imaging and reports and was told I could come in anytime to pick it up. I went over the next day, was told at the desk that it would take 20 minutes. Forty five minutes later I asked what was the hold up, and THEY WERE JUST STARTING TO BURN THE CD! We aren't talking about a hangnail here, ladies! I was really stressing. This place is an abomination! What more can you ask for? How about timely communication?