Me Sims Review of Superior Mazda Kia
I don't ever write a review so that should tell yo...
I don't ever write a review so that should tell you something right off the bat. I found the exact vehicle I was looking for and spoke with a sales associate named Jose Serrano. He was very professional and had a very good attitude towards everything, I highly recommend Jose Serrano. So I flew up to look at the vehicle and inspected it from literally top to bottom. Took it for a drive and noticed something was very wrong with the power steering. It was really stiff and made a noise. I brought it to Jose's attention and even he noticed. After getting it checked, we find out there was metal shavings in the power steering pump. As this was all happening I can also tell you that the sales manager named Rusty Jackson was also very professional and actually took the time to listen to me on what was going on with everything. Since the parts wouldn't be in to fix it all until the next day Rusty was very generous to give me a loaner vehicle and also pay for my hotel stay. There was also another gentleman that was involved in this and his name was Michael Carter. He is the service manager and I can also say he was very professional and had an awesome attitude towards everything as well. After everything was fixed, I was on my way and it drove perfect on the way back home. The reason why I am giving them a five star even with everything that happened is because they took the time to listen and understand everything from their customer and also hands down those 3 guys that I dealt with were the best. I got this vehicle for a very good price. If I am getting another vehicle regardless of where I am at in the United States, I will come back to see Jose Serrano again. Thanks again gentlemen!!!
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